Refund policy

Right of Withdrawal

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity.)

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day:

  • on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods in a single order and these are delivered together;

  • on which you or a third party named by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods in a single order and these are delivered separately;

  • on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us
(VACHI GmbH, Käthe-Kruse-Straße 20, 80997 Munich, Phone: 01732702854 (WhatsApp only), Email: engage@bornpurple.de)
by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.

You may use the attached sample withdrawal form for this purpose, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Returns are only accepted for unworn, undamaged items in their original condition. The goods must be in their original packaging, and the attached label/tag must not have been removed or damaged. Worn, dirty, or washed items are excluded from return.

We reserve the right to refuse returned items if these conditions are not met.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

You will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;

  • for the supply of goods that are liable to deteriorate or expire rapidly;

  • for the supply of alcoholic beverages whose price was agreed upon at the conclusion of the contract, but which can only be delivered at least 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market beyond the trader’s control;

  • for the supply of newspapers, magazines, or illustrated publications, except for subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

  • for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;

  • for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:
[The trader must insert their name, address, and email address here]

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

  • Ordered on () / received on ()

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature of consumer(s) (only if this form is submitted on paper)

  • Date